"The question to ask isn’t whether Amazon is some profitless ponzi scheme, but whether you believe Bezos can capture the future. That, and how long are you willing to wait?"
"…even “trivial patches” really do take time - they often have trivial mistakes in them, and it’s not just because there are more inexperienced people doing them - most of _my_ mistakes tend to be at the truly idiotic level, just because it “looked obvious”, and then there’s something that I miss."
- Never answer a question that the customer hasn’t asked.
- Never provide information that the customer hasn’t requested.